Why Won't Canva Upload My Video?

October 2, 2023 canva

Are you having trouble uploading your video on Canva? Don't worry, you're not alone. There can be several reasons why Canva won't upload your video, but don't fret - we've got you covered. In this article, we will explore some common issues and their solutions.

1. Unsupported Video Formats

If Canva is refusing to upload your video, it might be due to an unsupported file format. Canva supports a range of popular video formats such as MP4, AVI, MOV, and WMV. Make sure your video is in one of these formats to ensure a successful upload.

2. Large File Size

Another reason for failed uploads could be the file size of your video. Canva has a maximum file size limit for videos, usually around 500MB or less depending on your subscription plan. If your video exceeds this limit, you will need to compress or reduce its size before uploading it to Canva.

3. Slow Internet Connection

A slow internet connection can also cause issues while uploading videos on Canva. If you are experiencing difficulties, try closing unnecessary applications or devices that might be consuming bandwidth. Additionally, consider connecting to a more stable and faster internet connection before attempting the upload again.

4. Browser Compatibility

Sometimes the problem lies in the browser you are using to access Canva. Ensure that you are using an updated version of a supported browser such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for optimal performance.

5. Insufficient System Resources

If you are running multiple resource-intensive applications while trying to upload a video on Canva, it may cause issues due to insufficient system resources. Close unnecessary programs and try uploading the video again to see if it resolves the problem.

6. Canva Server Issues

Occasionally, Canva might experience server issues that can impact video uploads. In such cases, you can check the Canva status page or reach out to their support team for assistance. They will be able to provide you with the most up-to-date information and help resolve any server-related problems.

7. Troubleshooting Steps

If you have tried all of the above solutions and still cannot upload your video on Canva, consider these additional troubleshooting steps:

Clear Your Browser Cache: Clearing your browser cache can help resolve any temporary issues that may be preventing the upload.
Disable Browser Extensions: Some browser extensions or plugins may interfere with Canva's functionality. Disable them temporarily and try uploading again.
Use Incognito/Private Browsing Mode: Trying to upload your video in incognito/private browsing mode can help identify if any browser settings or extensions are causing conflicts.
Contact Canva Support: If none of the above solutions work, it's best to reach out to Canva support directly. They have a dedicated team that can assist you in resolving any technical difficulties you may be facing.

In Conclusion

Uploading videos on Canva is usually a straightforward process, but encountering issues is not uncommon. By following the troubleshooting steps mentioned in this article, you should be able to overcome most obstacles and successfully upload your videos. Remember, if all else fails, don't hesitate to seek assistance from Canva's helpful support team.

We hope this article has helped you understand why Canva won't upload your video and provided you with the necessary solutions. With a little patience and troubleshooting, you'll soon be able to unleash your creativity using Canva's video editing features!